FAQ
Got a question? See if you can find your answer here!
If not, our team of customer care us here to answer your questions and guide
you every step of the way. Drop us a message or give us a call!
FAQ
Got a question? See if you can find your answer here! If not, our team of customer care us here to answer your questions and guide you every step of the way. Drop us a message or give us a call!
PRODUCT
Yes. Our material is layered with a coating that meets the international standard for food contact use, and is certified by the U.S. Food and Drug Administration (FDA).
Dabobox uses paper as thick as 300gsm, which is suitable to carry the weight of most take away food. The food grade coating adds a protection layer making it even stronger.
Dabobox products can be microwaved up to 120℃ for 45 seconds.
Yes, the boxes are coated with food-grade coating suitable for both warm and cold food.
Yes, the boxes are designed to be leak-proof with seals at every corner, making them suitable for food with sauce.
We are always looking to introduce more products to cater to your every need. We will be releasing more products in the very near future. We take pride in making sure every product offered by Dabobox meets the highest standard of quality and innovation. Do follow us on social channels and newsletters for the announcement.
Yes, Dabobox paper products are made using FSC-certified material, ensuring that they’re made from responsibly managed resources.
Ordering
We have ready design templates that you can customize directly from our website; no design background required. However, if you require our assistance, we do provide options to engage our designer to either customize from existing templates, or provide a completely new design, for a minimal design fee.
You can download our blank design template, customize it, and send back to us the completed design in jpg, jpeg, gif, png, eps, ai, pdf, zip, tar, rar, cdr, psd or svg file formats. Our team will check on the submitted designs and revert if we have any feedback. The blank templates are available for download at the relevant product pages.
We have options from 3,000 up to 100,000 units. If you require an amount that is not listed in the options, you may drop us a message and our team will advise on this.
We currently offer payment by instalment for orders placed within West Malaysia. Kindly drop us a message and our customer care will advise on the procedure.
Unless stated otherwise, we currently offer free shipping with every order placed within West Malaysia. For orders placed in East Malaysia, a minimal shipping fee is charged, and will be calculated during the checkout process.
Delivery
Once we have received all the requirement documents correctly and approved, it would typically take 15-16 days to start shipping your order. We will contact you once your order is ready to be shipped.
We will typically engage 3rd party courier services to deliver your order. Don’t worry, your order will be packed properly to ensure no damage to your products during delivery. If you do encounter any damages to your products upon receiving, kindly contact us immediately and we will take the necessary actions to resolve this matter as quickly as possible.
Others
Currently we do not accept returns on any confirmed orders. For any errors or damages to your order confirmed to be caused by us or our affiliates, we will rectify them with reprints and will deliver them to you as quickly as possible.
Get in Touch
Got a question? Drop us a message below and we’ll get back to you as soon as possible.
